FAQ

Help & FAQ

Everything you need to know about your WOODLE experience—kept simple, transparent, and crafted with care.

Shipping & Tracking

  • Complimentary US Shipping Enjoy free shipping on all US orders. No minimum purchase required, and absolutely no hidden fees.
  • The Journey to You (Delivery Time) We process all orders within 24 hours. Because we want your piece to be perfect, please allow 3-5 days for us to perform a final hand-polish and carefully pack your box for a safe journey. Once shipped, it typically arrives in [10-15] days.
  • Order Tracking As soon as your order leaves our workshop, we will email you a tracking link so you can follow its safe journey right to your door.

Craftsmanship & Materials

  • 100% Premium Solid Wood Every WOODLE box is meticulously crafted, combining elegant design with lifelong durability. We don't compromise on quality.
  • The Beauty of Natural Wood Because we use genuine natural wood, no two boxes are exactly alike. Slight variations in wood grain, texture, and natural color are not defects—they are the unique characteristics that make your piece a one-of-a-kind heirloom.

Returns & Refunds

  • Our Handcrafted Policy At WOODLE, our products are primarily hand-polished or custom-made to order. For this reason, all sales are final. We cannot accept returns or exchanges for change of mind, personal taste, or size preference.
  • Damaged & Defective Items While we take extreme care in packaging, rare damage can occur during transit. If your item arrives damaged or with a manufacturing defect, we will gladly issue a full refund promptly.
  • Zero-Hassle Refund Process To request a refund for a damaged item, please follow these simple steps within 7 days of delivery:
    1. Email support@woodlestyle.com with your order number.
    2. Include 3-4 clear photos or a short video showing the damage and the original packaging.
    3. Our team will review your request within 24 hours. Once approved, your full refund is processed immediately.
  • No Return Required To save you the hassle, you do NOT need to ship the damaged item back to us. Please allow 5–10 business days for the refund to reflect in your original payment method, depending on your bank's processing times.

Contact Us

We are always here for you. Whether you have a question about our crafted boxes or need an update on your order, please don't hesitate to reach out.

Email: support@woodlestyle.com (We thoughtfully review and respond to all inquiries within 24 hours.)