Return & Refund

Returns & Refunds Policy

Last updated: April 09, 2026

Before You Order
Every WOODLE piece is thoughtfully crafted and thoroughly inspected before it leaves our workshop. To ensure you love what arrives, we encourage you to carefully review all product dimensions, materials, and photos — and reach out to us at support@woodlestyle.com with any questions before completing your purchase. We're always happy to help you choose with confidence.

Custom Orders
Custom-made items are created specifically to your specifications and are final sale — they cannot be returned or exchanged. Because every custom piece is one-of-a-kind, we recommend confirming all details (size, engraving, wood type, etc.) with our team before placing your order.

Standard Products
For all non-custom items, if your product arrives with a genuine quality issue, we've got you covered with a free return within 30 days of delivery — no hassle, no fine print.

The Beauty of Natural Wood
No two pieces of solid wood are exactly alike. Slight variations in wood grain, texture, and natural color are inherent to the material and are not considered defects — they're what make your WOODLE box a one-of-a-kind heirloom, built to last a lifetime.

Damaged or Defective Items
While we take extreme care in packaging your order to withstand transit, rare issues can occur. If your item arrives damaged, defective, or not as described, we will gladly offer a free return within 30 days of delivery.

How to Request a Return (Standard Products Only)
To qualify, please follow these steps within 30 calendar days of delivery:

  1. Contact Us Immediately
    Send an email to support@woodlestyle.com with your order number in the subject line.
  2. Provide Proof of the Issue
    Include 3–4 clear photos or a short video showing:
    • The damaged or defective item
    • The original packaging
    • The shipping label on the package
  3. Fast & Zero-Hassle Resolution
    Our team will review your request within 24–48 business hours. Once approved, we will process your free return promptly. Please allow 5–10 business days for a refund to reflect in your original payment method, depending on your bank's processing times.